Terms & Conditions

Payment methods

Westpac payment gateway

We accept credit card payments at our checkout through our bank Westpac. Full encryption is in place for these transactions.

Paypal

We accept credit card payments at our checkout through Paypal.

EFT (Electronic Funds Transfer) or Direct Deposit

Direct deposit is available at the checkout

* NOTE: we receive many transfers – please make sure your name is included in the “account description” or reference space provided for EFT. Keep a printed or email copy of your transaction for your own records.

Please email us at chai@byronchai.com.au with notification of your order. Include the Product Name and corresponding product order number (eg BTC001) and send together with details of your EFT or Direct Deposit Transaction Date. DO NOT send attachments as they will not be opened. Please be sure to include your name, return shipping address and also a contact telephone number. The funds will usually appear in our account the next day after your deposit and you should receive your order within 5 to 15 working days from when we receive your payment.

Postal Orders

Select your choice(s) from the Product Catalog page. Please print or clearly write the Product Name and corresponding product order number (eg BTC001) and send together with your Postal Order made out to Byron Chai for the amount. Please retain a copy of your order and your Australia Post receipt.

Please be sure to include your name, return shipping address and also a contact telephone number.

Send to Byron Chai PO Box 6512 Frenchs Forest NSW 2086

You should receive your order within 5 to 15 working days from when we receive your payment.

Overseas orders

Unfortunately we do not send overseas.

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Customer Service Policy

Byron Chai is an Australian registered business – ABN: 51 007 771 566

Byron Chai is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are available and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you to arrange an agreeable alternative item, a backorder or a full refund.

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Shipping & Delivery

You should receive your order within 5 to 15 working days from when we receive your payment.

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Refund Policy

Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, or are different to the product purchased online.

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