Refund policy
Returns and Refunds
We comply with Australian Consumer Law.
We do not offer refunds for change of mind.
If a product purchased directly from Byron Chai arrives damaged, faulty, or does not meet acceptable quality standards, please contact us within 30 days of purchase.
Where a claim is approved, we may offer:
- A replacement product at no cost, or
- A refund using the original payment method.
Product Concerns
If you have a concern over the quality of any of our products please email chai@byronchai.com.au