Terms & Conditions

Payment methods

Westpac payment gateway

We accept credit card payments at our checkout through our bank Westpac. Full encryption is in place for these transactions.

Paypal

We accept credit card payments at our checkout through Paypal.

EFT (Electronic Funds Transfer) or Direct Deposit

Direct deposit is available at the checkout

* NOTE: we receive many transfers – please make sure your name is included in the “account description” or reference space provided for EFT. Keep a printed or email copy of your transaction for your own records.

Please email us at chai@byronchai.com.au with notification of your order. Include the Product Name and corresponding product order number (eg BTC001) and send together with details of your EFT or Direct Deposit Transaction Date. DO NOT send attachments as they will not be opened. Please be sure to include your name, return shipping address and also a contact telephone number. The funds will usually appear in our account the next day after your deposit and you should receive your order within 4 to 12 working days from when we receive your payment.

Postal Orders

Select your choice(s) from the Product Catalog page. Please print or clearly write the Product Name and corresponding product order number (eg BTC001) and send together with your Postal Order made out to Byron Chai for the amount. Please retain a copy of your order and your Australia Post receipt.

Please be sure to include your name, return shipping address and also a contact telephone number.

Send to Byron Chai P.O. Box 259 Brunswick Heads NSW 2483

You should receive your order within 4 to 12 working days from when we receive your payment.

Overseas orders

info required

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Customer Service Policy

Byron Chai is an Australian registered business – ABN: 28 156 424 915

Byron Chai is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are available and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

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Shipping & Delivery

You should receive your order within 4 to 12 working days from when we receive your payment.

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Refund Policy

Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, or are different to the product purchased online.

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Privacy Policy

Our privacy policy is quite simple: your details are not shared, sold or passed on to anyone, for any reason, other than your address to the post office, to post out your purchases. Please remember to update your address, telephone and email details as they change, to avoid delays and incorrectly addressed mail. We do not pass your email or telephone details on to anyone, for any reason.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • We may use the information to customise the website according to your interests.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question